Frequently Asked Questions
Everything you need to know about our premium kayaking gear and apparel.
How long does shipping take for kayaks and equipment?
Standard shipping typically takes 5-7 business days. For oversized items like kayaks, delivery may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping costs for kayaks are the responsibility of the customer.
Are your kayaks covered by a warranty?
Yes, all Feelfree Kayaks come with a limited lifetime warranty covering manufacturer defects on the hull to ensure your peace of mind on the water.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to the continental United States and select international regions. Please contact our support team for a custom shipping quote for other locations.